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Privacy Statement: Contacting the Municipality (Spotler)

This specific information should be read in addition to and in conjunction with the general information regarding the processing of personal data by the municipality of Moerdijk.

The Municipality of Moerdijk processes personal data in a careful and secure manner in accordance with applicable laws and regulations. The Municipality of Moerdijk’s privacy statement outlines the principles governing the municipality’s processing of personal data and provides information on how you can exercise your rights. In this document, we provide further details regarding the purposes and legal bases, as well as other relevant information about the processing of your personal data when you contact the municipality.

Due to new legislation or other developments, the municipality regularly updates its processes. These changes may also affect the processing of your personal data. It is therefore advisable to regularly consult the documents containing general and specific information about the processing of personal data by the municipality of Moerdijk. The date of the last update is indicated at the end of the document.

The person in charge

Each of the administrative bodies of the Municipality of Moerdijk is a data controller within the meaning of the General Data Protection Regulation (GDPR) for the processing operations carried out by or on behalf of the municipality. Our administrative bodies are: 

  • the Mayor;
  • the Mayor and Aldermen (B&W);
  • the City Council.

The Municipal Executive is the data controller for the personal data that the municipality processes when you contact it.

The municipality of Moerdijk has a Data Protection Officer (DPO). You can contact him or her atinfo@moerdijk.nl.

Processing of Personal Data

The municipality collects and uses various categories of personal data from its residents. The specific personal data that will be processed, as well as the purpose of such processing, will depend on the nature of the processing in question. This and other relevant information are set forth below.

There are several ways to contact the Municipality of Moerdijk. For example, you can not only call or email us, but you can also chat with us via our website and ask us questions via WhatsApp, Facebook, Twitter, Instagram, YouTube, and LinkedIn (social media).

When you contact us, we process your personal data. However, we handle your personal data with care. When you contact us via chat or social media, we process the name (and phone number) you provide, as well as the personal data you share with us through your message (in the form of text, a voice recording, an image, or a video). Messages you have sent to us are retained for a period of six months.

Responding to messages from residents

Purpose

Your personal data will be processed so that the municipality can contact you.

Basis

Pursuant to Article 6(1)(f) of the GDPR, personal data may be lawfully processed if the processing is necessary to pursue the legitimate interests of the municipality. One of the municipality’s interests is to facilitate digital contact with citizens. This interest stems from the principles of proper service delivery established bythe National Ombudsman (NO)regarding digital contact between citizens and the government.

Categories of Personal Data

In order to respond to inquiries from citizens, the municipality processes the following personal data:

  • your name;
  • your phone number;
  • any personal information you may share when contacting the municipality.

Recipients

When you contact us via social media, your personal data is processed in the OBI Engage software developed by Obi4wan. In principle, only authorized employees from the Communications Department and employees of the Customer Contact Center (KCC) have access to the messages you send us. In exceptional cases, Obi4wan employees may also view your personal data. This occurs only when Obi4wan employees need to perform maintenance on OBI Engage, which can only be carried out within the environment where your personal data is processed. Such access always takes place under clear, pre-established agreements and after signing a confidentiality agreement.

No Data Sharing or Profiling

Your personal data will not be processed outside the European Economic Area (EEA). We also do not create profiles of you based on your social media posts.

Automated Decision-Making

When you contact us via social media, no automated decision-making takes place. We also do not use algorithms.

Contact

If you have any questions that are not answered in this document or in the general privacy statement, or if you would like to contact the municipality for any other reason related to privacy or data protection, please call 14 0168 or submit your question via the contact form.

Exercising Your Rights and Filing Complaints

As a citizen or stakeholder, you can exercise your rights with the Municipality of Moerdijk. For more information about exercising your rights, please contact us. Visit the website to learn about the various options.

Changes

This document was updated on April 11, 2023.