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(Home) Delivery of Passports and ID Cards

You no longer need to visit City Hall twice to get a new passport or ID card. You can have your document delivered safely to your home or, for example, to your workplace. You only need to visit City Hall to submit your application. Home delivery is available throughout the Netherlands, with the exception of the Wadden Islands.

Requests

When applying for your new passport or ID card, you can indicate right away that you would like your document delivered (to your home). Once you have indicated this, you will receive a confirmation from Dynasure stating that you have chosen the (home) delivery option. Dynasure is the company that handles deliveries for the municipality of Moerdijk.

In some cases, delivery is not possible, namely:

  • If you are submitting an expedited request because you need the document quickly;
  • If your current travel document contains a valid visa that you still wish to use;
  • If you have had more than three instances of missing items over a five-year period;
  • If you are registered at a mailing address;
  • If your address is under investigation by the municipality.

In these cases, you can pick up the document at city hall.

Delivery

Dynasure will notify you by email as soon as your document is ready. You can then schedule a delivery appointment online yourself. If you do not have an email address, Dynasure will contact you by phone to schedule the delivery appointment with you.

Your passport or ID card can be picked up Monday through Friday between 8:00 a.m. and 10:00 p.m. On Saturdays, between 8:00 a.m. and 6:00 p.m.

Time period

You don’t have to stay home all day to receive your document; you can choose a four-hour delivery window. On the day of delivery, this window is narrowed down to a two-hour time slot. Thirty to sixty minutes before arrival, you’ll even receive the exact arrival time from the delivery person.

Email or text message

On the day of delivery, you'll receive an email in the morning with a two-hour delivery window. Did you also provide a cell phone number? If so, you'll receive a text message 30 to 60 minutes before delivery with the exact delivery time.

Don't have an email address or cell phone number?

On the day of delivery, you can contact the Dynasure call center at 0348-462 873 to find out what time the delivery person will arrive.

See also